There’s also areas explaining heightened research methods and formatting

This information is directed at administrators and support executives with full access to the information in Zendesk assistance. If you’re a representative, start off with Searching the information in Zendesk help and send to this reference article when you need to carry out more complex looks.

This post include this amazing topics on sophisticated browse means:

• Search terms and language
• Looking for homes that contain no facts
• Researching by date and time
• Sorting search engine results
• By using the ‘type’ keywords
• Utilizing the ‘user’ key phrase
• Search FAQ

This article includes the next reference tables:

Search phrases and language

Keywords

Keywords become user-defined words, terms, or beliefs. Instances:

sugar daddy meet

• 3245227
• Greenbriar
• serial quantity
• “Jane Doe”

Keyphrases are case-insensitive. Eg, “application” and “app” come back the same outcome.

A single-word search phrase return a result whether or not it looks within the facts below:

• a single phrase
• one word in an extended term
• the prefix of an extended keyword

The search term don’t get back an outcome if this seems inside the facts the following:

• in a keyword
• after a phrase

For instance, the key phrase “leading” would match “top”, “best tier”, “top Trucking”, “Tip-Top Mops”, “Big Top enjoyment”, and “treat Toppings, Inc”. It can perhaps not complement “pc possibilities” or “One-Stop Publishing”.

Property key words

You can easily slim your results by combining house keywords with search phrases and providers. Sample:

A property search term will be the label of a property in a solution, a user, a business, or friends. Instances:

• assignee
• produced
• title

See the following home keywords sources for the qualities and facts about each:

• Pass land keyword phrases
• Consumer property keyword phrases
• Company belongings keywords
• Class land keywords

Instance homes queries:

Some land has predefined values. Including, the citation status belongings comes with the following predefined prices: brand-new, available, pending, hold, fixed, shut. Possible just hunting by these prices. Example lookup: updates:open . Understand home key phrase records for information about each home.

Other characteristics take user-defined keywords. Instance: topic:2fa . Discover Search terms. The exact same coordinating guidelines get land online searches except for prefix matching. Email address details are not came back in the event the search phrase looks like the prefix of a longer term. For example, the search phrase “tier” would go back outcomes for “tier 1” and “tier 2” not “tiered”.

You can look for multiple principles of just one land by like the house keywords multiple times in a query. Sample:

Lookup uses OR reason for complimentary in such a case. The prior instance returns information which contain either the tag “gold” or perhaps the label “bronze”.

Example look

The following search appearance looks for such a thing aided by the label “vip” that has been made before will 1, 2019:

Searching for residential properties that contain no data

This comes back all unassigned entry.

Searching by time and date

Day house keyword phrases – developed, up-to-date, solved, and deadline) is generally combined with search workers to go back facts from a certain time, before a certain big date, and after a specific day. To find times in any location, use the format YYYY-MM-DD. You may want to utilize locale-specific platforms such MM/DD/YYYY in america.

It’s also possible to make use of the >= workers to indicate less-than-or-equal-to and greater-than-or-equal-to respectively.

Looking with united times and period

The most important instance above searches for something developed after Sep 1, 2015 at 12:00 p.m. (Pacific expectations times).

The second example above searches for everything current before Sep 1, 2015 at 12:00 p.m. (UTC).

Browsing within a date/time assortment

You could include particular era inside search number. These instance searches for everything created between August 1, 2014 at 11:59 p.m. (UTC) and August 4, 2014 at nighttime (UTC):

Looking with relative occasions

Searching for a time in accordance with the present opportunity, making use of the times models hours, mins, time, weeks, period, or years. The next search returns such a thing created within the last few four hours:

Sorting listings

With the order_by and kind keywords and phrases is the same as making use of the API variables sort_by and sort_order .

By using the ‘type’ keywords

For API online searches, one of many equipment available for narrowing your hunt effects could be the kind keywords. Its accustomed explicitly declare you want to find among next kinds:

• admission
• individual
• organization
• cluster
• entry or topic (community forums)

Making use of the means keywords means that you might be explicitly searching from the means you specify. Including, you can look for all your users that participate in the customer’s business making use of this research declaration:

If you instead sought out company:customers you’d will also get all of the seats that have requesters exactly who are part of this organization. For the reason that searches that do not clearly identify means return results for all sorts, like seats (and company try a ticket belongings).

Utilizing kind:user , your research comes back all users that belong to the shoppers business. So, you are narrowing your pursuit for the consumer type and leaving out entry.

While businesses and communities tend to be homes regarding the user item, they have unique characteristics which can be looked besides. Here question gives you browse limited to business tags, excluding tags of the identical identity which may be utilized in different aspects of your own Zendesk assistance incidences eg seats and discussion board topics.

By using the ‘user’ keyword

To search for a person’s profile information, you have the after two possibilities.

To learn more towards consumer search term and exactly how it’s unlike the kind:user keyword, understand part concerning individual and kind keywords and phrases in looking people, organizations, and businesses.

Lookup FAQ

• Exactly how eventually can latest information become explored?